.png)
We get that you’re probably here to get a better understanding of Chili Piper’s pricing plans and how it works, especially with the different product names and pricing layers.
We've had conversations with multiple prospects evaluating the product while in conversation with us, and realised that it's easy to not get a good grasp on what Chilipiper's pricing will actually end up costing you.
So here is a a deep dive of Chili Piper's pricing, and what it will eventually cost you.
Let’s jump right in.
Who is Chili Piper for?
Chili Piper defines itself as “the all-in-on demand conversion platform.” It has been known as one of the larger vendors in the b2b scheduling and routing market.
If you’re looking for more information about Chili Piper’s platform, its features, and how it compares to RevenueHero, check out our detailed analysis here.
As a scheduling and lead-routing product, Chili Piper caters predominantly to sales teams who are handling a large volumes of meetings in either inbound or outbound channels. From scheduling to lead qualification and routing, Chili Piper’s products have a wide range of capabilities that help you grow your revenue.
But because they are unbundled and sold as separate products, Chilical, Concierge, Distro, Chat and Handoff it becomes far more expensive than you would have initially thought.
This is one of the major reasons B2B teams explore alternatives when their marketing starts to work and the GTM org grows. Before we get into why RevenueHero is the preferred alternative for growing revenue teams, let's take a look at what Chili Piper will actually cost.
How much does Chili Piper actually cost?
“Looks like it’s just $15/user/month.”
Sounds like a good deal, huh? Or at least that’s the impression most people get at first glance. But when you notice the fine print of their tiered platform fee, it can get a bit complicated and expensive real quick.
So let’s dive deeper and take a look at the different product pricing plans that Chili Piper offers:
- Chilical Teams: This is Chili Piper’s one-click booking link solution and starts at $15 per user per month.
- Chat: Chat is Chilipiper's new offering that comes in at $30/user/month, with platform fee that makes it a minimum of $12000/year purchase immaterial of number of users.
- Concierge: This is Chili Piper's most popular product, which lets you qualify, route, and schedule meetings from different channels. While the pricing begins at $30 per user per month, Chili Piper also charges a Tiered Platform Fee, which is determined by how many leads are submitted per month.
So let's look at the real price of Concierge:
If you submit up to 100 leads, the platform fee is $150. For up to 1000 leads the fee is $400. If you get more than 1000 lead submissions you are charged a fee of $1000. Now imagine paying for every form submitted — regardless of whether it is qualified, unqualified, or even junk. Not only does it become excessively expensive but can also affect the ROI you were hoping for.
This means, if you have a scaled marketing org, with lead generation campaigns and organic leads with more than a thousand form fills, you end up paying a minimum of $12000 dollars per year, no matter how many sales reps you have.
Add concierge live to that, and you double the license fee per seat.
- Distro: This is Chili Piper’s automated lead routing and assigning solution that is available at $30 per user per month.
The real price of Distro:
With Chili Piper's recent re-haul distro comes with an additional platform fees of $150/month, making it a minimum commitment of $2160/year.
- Handoff: With this Chili Piper product, SDRs and AEs can effectively route and distribute their leads. The price starts at $30 per user per month.
The real price of Handoffs:
With the re-haul you now have an added $150/month fee.What isn't obvious when evaluating handoff is that both your AEs and SEs need a Handoff license as well, making double licensing inevitable to effectively handoff meetings.
*It is important to note here that all the prices mentioned above are if you opt for Chili Piper’s yearly plan. In case you’re looking for a monthly plan, it is quite steep. If you're looking to setup a solution for a scaled marketing org, with both inbound and outbound sales motions, you're looking at pricing that your CFO will definitely need to look at.
Why is Chili Piper eventually more expensive for you?
There has been a fair bit of noise on how Chili Piper can be expensive, especially for fast-growing teams. And even for businesses that are re-evaluating their software spending and budgets.
There are a handful of reasons why Chili Piper can actually end up costing you more than you thought it would initially.
- Chilical is their most affordable solution that starts at $15 per user per month. This however, doesn't come with lead routing and qualification that revenue teams like yours might be looking for. If you're looking for anything beyond straight up calendar management, you'll need Form concierge where you need to deal with a dynamic platform fee.
- Let's talk about Chili Piper’s dynamic platform fees where beyond a 100 form fills you're looking at a minimum commitment of $5160/year even if you have just a single license. The form fills include junk and unqualified leads, which are typically unpredictable in terms of volume, resulting in unpredictable pricing and sudden and significant spikes in your tooling budget.
- And then there is the admin license. Given the complexity of the product, and the fact that you can't always rely on a single admin for everything, you're looking at additional paid seats to make sure that you have enough people to manage your Chilipiper account.
The real price of Chili Piper, takes a little calculus before you get to the real number.
And there’s more hidden in plain sight
Pricing aside, there are other aspects to consider when looking at ChiliPiper.
- Implementation with Chili Piper can take up to 6 weeks if you are a new customer, or so we’re told. Depending on whether you're on Salesforce or Hubspot, you could potentially be looking at longer implementation periods.
- It requires a significant amount of implementation services and developer assistance to customize the interface, which ends up being a resource cost for you in terms of time and effort.
- When you look at Chili Piper’s setup, even the simplest of things such as updating your brand colors on the booking widget require a lot of custom coding and are highly dependent on the availability of your developer. It might seem insignificant now but it does add up to a lot later.
- And finally, if you are on the HubSpot CRM then there are high chances that you’ll find the Chili Piper integration giving you more problems than solutions. Take a look at what some of the existing users have to say.
.avif)
But now, we’d love for you to do the math yourself. And so we designed a calculator to help you do exactly that. All you need to do is input the size of your sales team (i.e. the number of users) and you can then compare how much it’ll cost you for both RevenueHero and Chili Piper side by side.
The RevenueHero ROI: Pricing plans based on booked meetings
RevenueHero’s pricing is designed to be in sync with the value provided to your sales teams — booked meetings.
Our plans are based only on the number of booked meetings on your sales rep's calendar. Plus, we only bill you for people who get meetings booked on their calendars. Our license fees don't apply to admins.
There are 3 pricing plans that you can choose from at RevenueHero depending on what suits your business/team’s needs better:
Inbound Essentials
A plan that is perfect for small teams looking to boost their inbound conversions. This plan is priced at $25/user/month and comes with a fixed platform fee of $79/month.
Inbound Enterprise
The preferred plan for larger teams and enterprises that are looking to accelerate revenue growth. This plan is priced at $35/user/month and comes with an additional $79/month platform fee, which does not change based on the number of users or leads submitted.
Outbound Essentials
If outbound meetings are going to be your primary use case, this plan would be perfect for your team. SDR-to-AE meeting handoff, 1-click magic links to route meetings, personal meeting links, and much more for $20/user/month and no platform fee.With a fixed platform fee, you don’t have to worry about getting charged more as you scale. Chili Piper, for instance, charges a platform fee that varies between $150-$1000 based on the number or form submits (not even meetings held). That’s a traffic tax for marketers and sales teams.
At the end of the day, RevenueHero is a solution that’s better for your ROI and bottom-line metrics. While you’ll be upgrading to a more cost-effective solution with RevenueHero, you’ll not also be privy to the robust and extensive feature stack of RevenueHero.
We like to #MakeBuyingSimple. And this is why with RevenueHero, you pay exactly what you sign up for. No surprises at the end-of-month. No strings attached.
Implementing RevenueHero is easy and speedy. We’ll have all hands on deck to get it up and running for your workflows and use cases in less than a couple of days. While it is built to be self-serve without developer dependency 99% of the time, you can also be assured that you don’t have to wait for hours, nay days, on end for our support team to get back to you in case you need our help with anything. We are just a Slack message away, at all times.
How expensive is too expensive?
We understand this is purely subjective. And how much you’re willing to spend depends on the size of your organization and the budgets you have. But we just want to make it easy for businesses to accelerate their pipeline growth and provide an exceptional experience to their prospects without having to worry about how deep a hole a new solution is going to burn in their pockets. You shouldn’t get punished for growing and driving in more leads, right?
So, if you’re ready to double your pipeline, not your budget, hit the button below and book yourself a 30-minute personalized demo where we explore how RevenueHero can increase conversions and meetings held for your business
Updated on: 22/08/2024
